Terms & Conditions
Last Updated: 02 January 2026
1. Introduction
These Terms and Conditions govern your use of rivetcloudhosting.co.uk and any products or services provided by Rivet Cloud Hosting Limited (“Rivet”, “we”, “us”).
These Terms incorporate and should be read alongside our:
- Acceptable Use Policy (AUP)
- Privacy Policy
- Cookie Policy
- Service Level Agreement (SLA)
- Fair Use Policy (where applicable)
Together, these documents form the entire agreement between you and Rivet.
2. Business Information
Company name: Rivet Cloud Hosting Limited
Company number: 16743138
Registered address: Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, NE1 1JF
Email: support@rivetcloudhosting.co.uk
Website: https://rivetcloudhosting.co.uk
3. Agreement
By registering for, ordering, or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms and all referenced policies.
4. Communications
You consent to receive electronic communications from us via email, the client portal, or other electronic means relating to your Services, account, billing, or support.
4.1 Wi-Fi Access & Verification Emails
Where Rivet provides guest Wi-Fi or network access services to venues, end users may be required to submit an email address in order to access the internet.
By entering an email address on a Rivet-powered Wi-Fi portal and accepting the applicable Terms and Privacy Policy, the user consents to receive one or more transactional emails for the purpose of:
- Verifying ownership of the email address
- Granting, maintaining, or restoring network access
- Enforcing Wi-Fi usage terms and preventing abuse
These emails are strictly service and security related and are not marketing messages unless the user has separately opted in to receive marketing communications.
5. Intellectual Property
All website content, branding, software, documentation, and materials are owned by or licensed to Rivet. No intellectual property rights are transferred to you except where expressly stated in writing.
6. Acceptable Use
You must comply with our Acceptable Use Policy at all times.
Any breach of the AUP may result in suspension or termination of Services without refund, particularly where required to protect our infrastructure, other customers, or comply with law.
7. Account Registration & Security
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity occurring under your account
- Keeping contact, billing, and technical information accurate and up to date
We are not responsible for unauthorised access resulting from your failure to secure your account.
8. Fees, Billing & Payment
- Invoices are due on receipt unless stated otherwise.
- A £10 fixed fee may be applied to overdue invoices.
- Services may be suspended after 7 days of non-payment and terminated after 10 days.
- You are responsible for all applicable taxes, duties, and currency conversion fees.
All prices displayed are exclusive of VAT unless stated otherwise.
9. Cancellations & Refunds
Statutory consumer rights apply where applicable.
Except where required by law or expressly stated under a Money-Back Guarantee:
- Fees are non-refundable
- Part-months are not refunded
- Third-party items (including but not limited to domain registrations, SSL certificates, licences, and IP addresses) are non-refundable
10. Service Levels & Maintenance
We target 99.9% platform availability as described in our SLA.
Planned maintenance, emergency maintenance, third-party failures, abuse-related suspensions, and force majeure events are excluded from uptime calculations.
11. Data Protection
We comply with the UK GDPR and the Data Protection Act 2018.
Depending on the Service:
- Rivet may act as a data processor
- You may act as a data controller
Further details are set out in our Privacy Policy.
12. Virtual Private Servers (VPS) & Infrastructure Services
12.1 Scope
VPS and infrastructure services provide virtualised computing resources with full root/administrator access. You are responsible for configuration, software, security, and data within your VPS.
12.2 Resource Allocation & Fair Use
Resources (CPU, RAM, storage, bandwidth) are allocated per plan.
Where “unlimited” bandwidth is advertised, usage is subject to fair use. Excessive usage that negatively impacts network performance or other customers may result in traffic shaping, upgrade requirements, or suspension.
12.3 Security Responsibility
You are responsible for:
- Operating system security
- Patching and updates
- Firewall configuration
- Malware prevention
Rivet provides infrastructure-level isolation but does not manage the internal security of VPS instances unless a managed service is purchased.
12.4 Backups
Any backups provided (including weekly backups) are offered on a best-efforts basis and are not guaranteed.
You remain solely responsible for maintaining independent backups of your data.
13. Reseller Hosting & Licence Distribution
13.1 Scope
A “Reseller” is a customer who purchases Reseller Hosting to provide hosting services to their own end-users under their own brand. Rivet is not a party to the Reseller’s contracts with end-users.
13.2 Responsibility
The Reseller is solely responsible for:
- End-user onboarding, billing, and support
- Content and activity of end-users
- Pricing, taxation, and compliance
- DNS, email deliverability, and service configuration
Breaches by end-users are deemed breaches by the Reseller.
13.3 WHMCS Licences
Where Rivet supplies or facilitates a WHMCS licence, that licence is governed exclusively by the terms of WHMCS Limited. Rivet acts only as a distributor or administrator and makes no warranty as to WHMCS functionality or suitability.
13.4 Data Roles
For Reseller services, the Reseller acts as data controller and Rivet as processor or sub-processor. The Reseller must provide its own privacy notice to end-users.
13.5 Indemnity
The Reseller agrees to indemnify and hold harmless Rivet against all claims, losses, and liabilities arising from the Reseller’s or end-users’ content, conduct, or breaches of these Terms, the AUP, or law.
13.6 No Agency
Resellers act independently and may not represent themselves as agents of Rivet.
13.7 Suspension
We may suspend Reseller accounts for security threats, abuse, or excessive resource usage, with or without notice where urgent.
14. Content, Backups & Data Loss
You are solely responsible for all data, content, and backups.
Rivet is not liable for loss of data, business interruption, or loss of profits, whether due to system failure, user error, or third-party action.
15. Disclaimer
Services are provided “as is” and “as available”.
To the maximum extent permitted by law, all warranties, conditions, and representations not expressly stated are excluded.
16. Liability
To the maximum extent permitted by law, Rivet’s total aggregate liability shall not exceed the total fees paid by you for the affected Service in the 12 months preceding the event giving rise to liability.
We are not liable for indirect, incidental, consequential, or economic losses, including loss of revenue, data, or goodwill.
17. Termination of Services
By You
You may cancel Services at any time via the client portal. Prepaid fees are non-refundable unless required by law.
By Us
We may suspend or terminate Services immediately for:
- Non-payment
- Breach of these Terms or the AUP
- Security or legal risk
We may terminate for convenience on 30 days’ notice, refunding prepaid fees for unused full months (excluding non-refundable third-party items).
Effect
On termination, we may delete data after the termination date without liability.
18. Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control.
19. Changes
We may update these Terms from time to time. Changes take effect upon posting to our website. Continued use constitutes acceptance.
20. Governing Law
These Terms are governed by the laws of England and Wales, and the courts of England have exclusive jurisdiction.