Acceptable Use Policy - Rivet Cloud Hosting

Acceptable Use Policy (AUP)

Last Updated: 02 January 2026

This Acceptable Use Policy (“AUP”) governs the use of services provided by Rivet Cloud Hosting Limited (“Rivet”, “we”, “us”).
It applies to all customers, including VPS users and Resellers, and forms part of our Terms and Conditions.

1. Prohibited Content & Activities

You must not use our Services to host, transmit, process, or link to content or activities that are illegal, harmful, or abusive, including but not limited to:

Child sexual abuse material (CSAM)
Content that is illegal under UK law or the law of the jurisdiction in which it is accessed
Copyright-infringing or pirated material
Malware, ransomware, spyware, botnets, or exploit kits
Phishing, impersonation, or fraud
Content promoting violence, terrorism, or hate crimes
Any activity that facilitates or conceals criminal activity

Zero tolerance applies to CSAM and serious criminal activity.

2. Network & System Abuse

You must not engage in any activity that disrupts, degrades, or compromises our network, infrastructure, or other customers, including:

Distributed Denial of Service (DDoS) attacks
Brute-force attacks or credential stuffing
Port scanning or vulnerability scanning of third-party systems without authorisation
Unauthorised access or attempted access to systems or data
Operating open proxies, open relays, or anonymisation services without approval
Cryptocurrency mining or blockchain-related workloads without prior written approval
Excessive or abusive resource usage that negatively impacts service stability

3. Email & Messaging Use

If you send email or messaging traffic using our Services, you must:

Comply with all applicable anti-spam laws
Send messages only to recipients who have provided valid opt-in consent
Maintain records of consent
Honour unsubscribe and suppression requests promptly
Configure email services securely (SPF, DKIM, DMARC where applicable)

The following are strictly prohibited:

Unsolicited bulk email (spam)
Purchased or harvested mailing lists
Email flooding or reputation abuse

4. Fair Use & Resource Consumption

All Services are subject to fair use.

You must not:

Excessively consume CPU, RAM, storage, disk I/O, or bandwidth in a way that degrades service for others
Use “unlimited” resources in a manner inconsistent with normal website, application, or business workloads

Where excessive usage is identified, we may:

Apply traffic shaping or limits
Require a service upgrade
Suspend the affected service

5. Security Responsibilities

You are responsible for maintaining the security of your Services, including:

Keeping operating systems, applications, and software up to date
Using strong passwords, SSH keys, and secure authentication
Remediating vulnerabilities in a timely manner
Preventing compromise or misuse of your services

Rivet provides infrastructure-level security and isolation only. We do not manage security inside customer environments unless a managed service is explicitly purchased.

6. Legal Compliance

You must comply with all applicable laws and regulations, including but not limited to:

Computer Misuse Act 1990
Data Protection Act 2018
UK GDPR
Copyright, intellectual property, and communications legislation

You are solely responsible for determining whether your use of the Services is lawful.

7. Resellers

Where you act as a Reseller:

You are responsible for the conduct and content of your end-users
Breaches of this AUP by an end-user are deemed breaches by you
You must enforce acceptable use terms that are at least as strict as this AUP

Rivet has no direct relationship with Reseller end-users.

8. Reporting Abuse

Suspected abuse, security incidents, or policy violations should be reported to:

Email: abuse@rivetcloudhosting.co.uk

Please include sufficient detail to allow investigation.

9. Enforcement & Remedies

We may take any action we deem necessary to protect our Services, customers, or legal obligations, including:

Immediate suspension or termination of Services
Removal or disabling of access to content
Traffic filtering or rate limiting
Cooperation with law enforcement or regulatory authorities

Serious or repeated violations may result in permanent termination without refund.

10. Changes to this Policy

We may update this AUP from time to time. Changes take effect upon publication on our website. Continued use of our Services constitutes acceptance.

Rivet Cloud Hosting Limited
Collingwood Buildings
38 Collingwood Street
Newcastle upon Tyne
NE1 1JF
United Kingdom

Registered in England & Wales No. 16743138