Support

For general hosting and account-related queries. Use this department for help with your hosting control panel, email setup, website issues, or any non-urgent technical questions.

 Domain Abuse

For reporting misuse, spam, phishing, or illegal activity involving domains or services hosted by Rivet Cloud Hosting. Please include full details such as domain names, timestamps, and any evidence (e.g. email headers, screenshots).

 Billing

For invoices, payments, refunds, or account balance queries. If you have a question about a charge or need to update your billing details, please contact this department.

 Pre-Sales

For questions before purchasing a service or if you’d like advice on which plan best suits your needs. Our team can assist with quotes, service comparisons, and general sales enquiries.