Terms & Conditions
Last Updated: 16 October 2025
1. Introduction
These Terms and Conditions govern your use of rivetcloudhosting.co.uk and services provided by Rivet Cloud Hosting Limited (“Rivet”, “we”, “us”). These Terms incorporate and should be read alongside our Acceptable Use Policy (AUP), Privacy Policy, Cookie Policy, and Service Level Agreement (SLA).
2. Business Information
Company name: Rivet Cloud Hosting Limited
Company number: 16743138
Registered address: 77 Lime Square, City Road, Newcastle upon Tyne, NE1 2BN, United Kingdom
Email: support@rivetcloudhosting.co.uk
Website: https://rivetcloudhosting.co.uk
3. Agreement
By registering for or using our services, you agree to these Terms and all referenced policies.
4. Communications
You consent to receive electronic communications from us via the client portal or email.
5. Intellectual Property
All site content and software are owned or licensed by us. No rights are granted except as expressly stated.
6. Acceptable Use
You must comply with our AUP. Breaches may result in suspension or termination without refund.
7. Account Registration & Security
You are responsible for safeguarding your credentials and maintaining accurate contact and billing details.
8. Fees, Billing & Payment
- Invoices are due on receipt unless stated otherwise.
- £10 fixed fee may apply on overdue amounts; services may be suspended after 7 days and terminated after 10 days of non‑payment.
- You are responsible for any taxes, duties, and currency charges.
9. Cancellations & Refunds
Statutory consumer rights apply where applicable. Otherwise, fees are non‑refundable except as expressly stated in a Money‑Back Guarantee or required by law. Third‑party, non‑refundable items (e.g., domain registrations, SSL certificates) are excluded from refunds.
10. Service Levels & Maintenance
We target 99.9% platform availability as described in the SLA. Planned maintenance and exclusions apply.
11. Data Protection
We comply with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for details of controller/processor roles.
12. Reseller Hosting & Licence Distribution
12.1 Scope. “Reseller” means a customer who purchases our Reseller Hosting to supply hosting and related services to its own end‑users under the Reseller’s brand. Rivet provides the underlying infrastructure and panel access only and is not a party to the Reseller’s contracts with its end‑users.
12.2 Responsibility. The Reseller is solely responsible for: (a) onboarding, contracting with, and supporting its end‑users; (b) content and activities of end‑users; (c) pricing, invoicing, and tax; (d) configuration of services, DNS, and email deliverability; and (e) compliance with laws and our AUP. Breaches by any end‑user are deemed breaches by the Reseller.
12.3 WHMCS Licences. Where Rivet supplies or facilitates a WHMCS software licence, the licence is provided under terms of WHMCS Limited. Rivet’s role is limited to distribution/administration. Activation, suspension, scope, and support of the WHMCS licence are governed by WHMCS terms. Rivet makes no warranty as to WHMCS functionality or suitability.
12.4 Data Roles. For end‑user data processed via Reseller Hosting, the Reseller acts as data controller and Rivet acts as a processor/sub‑processor only. The Reseller must provide its own privacy notice and ensure a lawful basis and appropriate instructions for any processing performed by Rivet.
12.5 Indemnity. The Reseller shall defend, indemnify, and hold harmless Rivet, its officers, and employees from and against all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to the Reseller’s or any end‑user’s: (a) content, data, or conduct; (b) misuse of the Services or WHMCS licence; (c) breach of these Terms, the AUP, or law; or (d) alleged infringement of third‑party rights.
12.6 No Agency; White‑Label. Resellers act independently and are not agents of Rivet. Resellers must not make commitments or representations on behalf of Rivet.
12.7 Suspension. We may suspend a Reseller account for end‑user breaches, security threats, or excessive resource consumption, with or without notice where urgent.
13. Content, Backups & Data Loss
You are responsible for your own backups. Any backups we provide are on a best‑efforts basis and do not constitute a guarantee. We are not liable for loss of data, business, or profits.
14. Disclaimer
Services are provided “as is” and “as available”. To the maximum extent permitted by law, all warranties, conditions, and representations not expressly stated are excluded.
15. Liability
To the maximum extent permitted by law, Rivet’s aggregate liability for all claims arising out of or relating to the Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to Rivet for the affected Service in the 12 months immediately preceding the event giving rise to liability. We will not be liable for any indirect, special, incidental, punitive, or consequential losses, including loss of profits, revenue, goodwill, or data, even if advised of the possibility.
16. Termination of Services
By You. You may cancel Services at any time via the client portal. Prepaid fees are non‑refundable unless otherwise stated or required by law.
By Us. We may suspend or terminate Services immediately for breach, non‑payment, security risk, or legal requirement. We may terminate for convenience on 30 days’ notice; in that case we will refund prepaid fees for any full, unused months after termination (excluding third‑party non‑refundable items).
Effect. On termination, all rights cease and we may delete data after the termination date.
17. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control.
18. Changes
We may update these Terms from time to time. Changes take effect upon posting. Continued use constitutes acceptance.
19. Governing Law
These Terms are governed by the law of England and Wales, and the courts of England have exclusive jurisdiction.
Rivet Cloud Hosting Limited
77 Lime Square, City Road, Newcastle upon Tyne, NE1 2BN, United Kingdom
Registered in England & Wales No. 16743138